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  • +6018 910 3315 ( 9AM − 6PM ) WhatsApp Only
  • Free Shipping Nationwide On All Orders

Shopping FAQs

You might find the answer you’re looking for in this frequently asked questions page

My Account

Register an Account

You can shop and checkout as a guest, or create an account and register as a member. Creating an account with us ensures that we can make your shopping experience as easy as possible.

Click here to log in or to register a new account.

Subscribe to Newsletters

Our email newsletter sign up can be found in the footer of any page on our website (sumairaco.com). Enter your email address in the form field. Our newsletters will keep you up-to-date with the latest arrivals, exclusive promotions and sneak peaks of upcoming products.

Manage My Account

From your Account Dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

Order & Payment

Purchase Conditions

We start to process your order as soon as we receive it, therefore we are unable to cancel or change your order.

If you notice your order details are incorrect, kindly reach out to us at sayhello@sumairaco.com with the order number.

Order Notification

When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details.

Alternately, you can log into your account and check your Order History.

Payment Method

We accept online payments through billplz, payment platform by Billplz Sdn Bhd (1023853P).

You can easily make your payment with Maybank2u, CIMB Clicks, RHB Now, Public Bank, Hong Leong Bank, Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Muamalat, Bank Rakyat, BSN, HSBC Bank, Kuwait Finance House, OCBC Bank, Standard Chartered or UOB Bank.

Shipping & Delivery

Delivery Service

We provide only domestic delivery. All orders within Semenanjung Malaysia, Sabah and Sarawak are shipped using Pos Laju.

Once your package has been shipped, a shipping confirmation email with tracking number will be sent to you.

Shipping Fee

Sumaira Authentic Co. offer free shipping nationwide on all orders with no minimum purchase. We are delivering free to all regions nationwide including Sabah & Sarawak.

Order Tracking

See how close you are to receiving your package by tracking your order here.

Note : It may take few hours for your tracking number to activate once the “Completed” email has been sent. For any further enquiries, please contact Pos Malaysia Hotline at 1 300 300 300.

Exchanges & Returns

Return Policy

Sumaira Authentic Co. offer exchanges or returns for items within 14 days of receiving your order. Custom made order cannot be canceled or returned once the order is placed.

For more detail, please review our Return Policy.

Refund Request

Once your request has been approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days.

For more detail, please review our Return Policy.

Request an Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, kindly reach out to us at sumaira.authentic@gmail.com

For more detail, please review our Return Policy.

Gift Cards

Gift Card Information

Sumaira Authentic Co. currently do not offer any gift cards. We will update you soon.

Subscribe to our newsletters to receive updates, promotions and sneak peaks of upcoming products.

How to Buy

Sumaira Authentic Co. currently do not offer any gift cards. We will update you soon.

Subscribe to our newsletters to receive updates, promotions and sneak peaks of upcoming products.

Activate Gift Card

Sumaira Authentic Co. currently do not offer any gift cards. We will update you soon.

Subscribe to our newsletters to receive updates, promotions and sneak peaks of upcoming products.

General Information

Sumaira Authentic Co.

sumairaco.com platform known as Sumaira Authentic Co. is operated by Madley Solutions and its affiliates.

Throughout the site, the terms “we”, “us” and “our” refer to Sumaira Authentic Co.

Terms & Conditions

By accessing or using any part of the site, you agree to be bound by our Terms & Conditions. If you do not agree to all the Terms & Conditions, then you may not access the website or use any services.

Please read our Terms & Conditions carefully before accessing or using our website.

Privacy Policy

Sumaira Authentic Co. may periodically make changes to the Privacy Policy that will be posted on our website (sumairaco.com) or communicated to you through other reasonable means (e.g. email or mobile alerts). Changes and clarifications will take effect immediately upon their posting on our website (sumairaco.com).

We encourage you to periodically review our Privacy Policy page for the latest information on our privacy practices.

Not finding the help you need?

+6018 910 3315 ( 9AM − 6PM ) WhatsApp Only
sayhello@sumairaco.com