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Return Policy

Sumaira Authentic Co. offer exchanges or returns for items within 14 days of receiving your order

Sumaira Authentic Co. offer exchanges or returns for items within 14 days of receiving your order. Then, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Custom made order cannot be canceled or returned once the order is placed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, kindly reach out to us at sumaira.authentic@gmail.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Our executive will advise you with the return shipping address. You should consider using a trackable shipping service or purchasing shipping insurance and email the tracking number to us at sayhello@sumairaco.com stating your order number. We do not guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact Information

Sumaira Authentic Co.
+6018 910 3315 ( 9AM − 6PM ) WhatsApp Only
sayhello@sumairaco.com

– Updated on 30th January 2020