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  • Free Shipping Nationwide On All Orders

Track Order

Itching to get your hands on your latest purchase?

See how close you are to receiving your package by tracking your order here.

Note : It may take few hours for your tracking number to activate once the “Completed” email has been sent. For any further enquiries, please contact Pos Malaysia Hotline at 1 300 300 300.

Order Status

In the process of delivering your item to you, your package goes through a series of stages. Here’s a quick guide to easily understand the order status you see when tracking your order.

Pending Payment

Order received, but no payment initiated. Awaiting for payment to be made.

Most online payments are processed immediately. Your order status will be changed to “Processing” and you will receive a confirmation email once your order is confirmed.

On Hold

We might need some time to verify and confirm payment for certain transactions. Once verified, your order status will be changed to “Processing” and you will receive a confirmation email.

For any further enquiries, kindly reach out to us at sayhello@sumairaco.com with the order number.

Failed

Payment failed or was declined. Note that this status may not show immediately and instead show as “Pending Payment” or “On Hold” until verified.

For any further enquiries, kindly reach out to us at sayhello@sumairaco.com with the order number.

Cancelled

Order was cancelled by either you or us.

For any further enquiries, kindly reach out to us at sayhello@sumairaco.com with the order number.

Processing

Payment received and order is awaiting fulfillment.

“Processing” indicates that payment is made and your order is being prepared for shipment. The processing period varies depending on the order size and complexity, it takes time for us to process your order before we are able to begin shipment.

Completed

Order dispatched as soon as they are ready!

Once your package has been shipped, your order status will be updated and a shipping confirmation email will be sent to you. You can then continue to track progress here.

Refunded

Refunded by us – no further action required.

Contact Information

Sumaira Authentic Co.
+6018 910 3315 ( 9AM − 6PM ) WhatsApp Only
sayhello@sumairaco.com

– Updated on 30th January 2020